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• Automatically forward emails to another email account

You can have incoming e-mails automatically forwarded to another e-mail address. Automatic forwarding to an external e-mail account is available in the Connect, Premium and Business rates.Set up automatic forwarding:In the desktop version, open the Settings > menu; Account | Settings.In the...

• Configure Apple Mail for POP3 with Mac Os

Use the Apple Mail app to write email, reply to email, and sort email on your Mac. You can find out how to configure Apple Mail so that you can retrieve your e-mails from your eclipso mailbox via POP3 here. POP3 is suitable for all those who want to download unsorted e-mails from our servers and...

• Configure Mozilla Thunderbird with IMAP

In this step by step tutorial you will learn how to connect and set up your eclipso e-mail account via IMAP with Mozilla Thunderbird for PC or Mac. With IMAP you can synchronize your e-mails to all devices and thus have the same status everywhere.This guide assumes that Mozilla Thunderbird is...

• Configure Mozilla Thunderbird with POP3

Use Mozilla Thunderbird to write email on your PC or Mac, reply to email, and sort email yourself. How to configure Mozilla Thunderbird so that you can retrieve your emails from your eclipso mailbox via POP3 can be found here. POP3 is suitable for anyone who wants to download unsorted emails from...

• Configure Windows Mail App for POP3 / IMAP

Windows 8 / 10 comes with an app for managing e-mails: Windows Mail. With the Mail App you can easily manage your e-mails locally on your computer.How to set up mail access in Windows 10:1. Start the Mail App in Windows 10. Click on Accounts and then on Add account:2. Click "Advanced Setup"3....

• Create and manage e-mail folders

E-mail folders bring structure to your e-mail inbox. The following system folders are default and cannot be changed:InboxSentDraftsSpamTrashIn addition to the five system folders, you can create your own email folders and subfolders. Subsequent editing of the folder names is possible at any...

• File attachments: How large can e-mail attachments be on eclipso?

You can add attachments such as files or photos to your emails. Depending on the tariff selected, the following file sizes can be attached to and also received in e-mails:eclipso Freemail: 20 MBeclipso Connect:  35 MBeclipso Premium: 50 MBeclipso Business: 50 MB Tip: If you want to send...

• How can I change my email account from POP3 to IMAP?

IMAP is the email protocol that allows you to keep email and email folder content synchronized across devices, apps and applications. With POP3, however, you can only download emails from your inbox.When is IMAP available to me?IMAP is included in all our value-added rates: eclipso Connect,...

• How can I download, archive and backup my emails?

E-mails should be backed up at regular intervals to prevent possible data loss or accidental deletion. For example, you can back up or archive your emails on your local hard drive. How do I download single or multiple emails? Log in to your eclipso mailboxOpen the e-mail folder (e.g. Inbox) in...

• How can I find lost emails?

Can you suddenly find one or more missing emails? Emails don't just disappear from your eclipso mailbox. To find a supposedly deleted email, you have the following options:Check whether the email you are looking for is in the recycle bin or another system folderCheck whether the email you are...

• How do I empty an email folder?

Deleting e-mails helps you to keep track of your mailbox and to save storage space. If you want to delete the contents of an e-mail folder, you can use the appropriate tool: Empty folder.1. Change to the folder view of the desired e-mail folder, here using the example of the folder Recycle Bin /...

• How much storage space is available in the eclipso Freemail tariff?

Our eclipso Freemail tariff offers you 5 GB storage space for your e-mails. In addition to your mailbox, the eclipso Cloud with 5 GB storage space is available to you. In the eclipso cloud you also have 5 GB storage space available. You can use the storage space for files, documents, records,...

• How to deal with and prevent spam e-mails

Unwanted spam, phishing or advertising mails are annoying and unpleasant. In this article we will show you how you can reduce spam in your mailbox or avoid it altogether with the right measures and thus protect yourself better. The correct handling of spam messages is also important so that your...

• How to Download and Save E-mail attachments

Files can be sent and received as attachments (file attachments), together with an e-mail. Typical e-mail attachments are documents, archive files, photos, images, videos, music files or presentations. You can download file attachments individually or as a ZIP archive and save them locally on...

• How to set up an IMAP account on Outlook 2019 / 365

In this step by step tutorial you will learn how to connect and set up your eclipso e-mail account via IMAP with Microsoft Outlook 2019 / 365 for PC or Mac.This guide assumes that Microsoft Outlook 2019 / 365 is already set up and ready to work on the PC or Mac. The display may vary from version...

• How to set up an POP account on Outlook 2019 / 365

In this step by step tutorial you will learn how to connect and set up your eclipso e-mail account via POP3 with Microsoft Outlook 2019 / 365 for PC or Mac.This guide assumes that Microsoft Outlook 2019 / 365 is already set up and ready to work on the PC or Mac. The display may vary from version...

• Incorrect time data for sent and received e-mails

The time zone is automatically adopted by the client (customer computer or server), the manual setting is not possible and not necessary.What can I do if the time of my e-mails in my inbox is not correct?The time of an e-mail is taken from the mail header and automatically adapted to the customer...

• Key combinations (hotkeys) in the mailbox

To make it easier to use your e-mail inbox, you can use various hotkeys from different key combinations. You can activate the use of hotkeys in the Settings > Account | Preferences menu.  Once the hotkeys are activated, you can use the following key combinations in the Email menu:Email...

• Move / copy / delete e-mail(s)

E-mails can be moved or copied to e-mail folders for a better overview. The desktop version offers different possibilities to move, copy or delete e-mails into folders. 1. Moving by drag & drop (drag and drop)Activate the checkbox of the e-mails to be markedHold with the left mouse...

• My e-mail do not reach the recipient or arrive late

If an e-mail sent by you via eclipso does not reach the recipient or arrives late, there may be several reasons for this. The most frequent reasons for this are listed below.E-Mail not sent: Check the "Sent" and "Drafts" folders. If the e-mail is not in one of these folders, it may have been...

• Sending Emails is not Possible (Telekom Speedport Router)

If you use a Telekom router for your Internet access (e.g. the Speedport model), problems may occur when sending e-mails via your eclipso e-mail account, even though you have made all settings correctly.The reason for this is that these routers have a list of secure e-mail servers and refuse to...

• Server Response 530: 5.7.1 Authentication required - Receive Error

The error message 530: 5.7.1 Authentication required can have several causes. One of the most common causes of this error message is that the outgoing mail server is listed on a DNS Blackhole List (DNSBL).DNSBL lists are also known as spam blacklist servers. The message was consequently rejected...

• Set e-mail list view (e.g. inbox) - Display options

In the default setting for e-mail folders, e-mails are displayed sorted by date in descending order (newest e-mail always on top). The list view can be customized for each e-mail folder individually. We distinguish between a permanent and a temporary sorting.1. the permanent sorting / grouping of...

• Set retention time for e-mail folder

The retention time or retention period determines the period in which e-mails are stored in the respective folder. By default, all e-mail folders with the retention time "Unlimited" are preset in the selection menu, recognizable as [-------].Separate retention times can be set for each e-mail...

• System folder

System folders ensure smooth operation in your e-mail inbox. Following e-mail system folders are default and cannot be changed:InboxSentDraftsSpamTrashIn addition, you can create your own e-mail folders via the folder management. eclipso offers the possibility to create and manage "Subscribed" or...

• Use eclipso mailserver with your own domain - Customize MX-Record

­Having your own mail domain @yourname.tld or @yourcompany.tld is practical and allows you to emphasize your individuality. For example, if you are already hosting a website with another provider, but would like to use email via your eclipso email inbox, you may have to change the settings in...

• What is a Intelligent Folder and how does it work?

With intelligent folders, all emails in a mailbox can be filtered, organized and content clearly displayed using defined criteria. Folders with the "Intelligent" function - - are not storage folders in the traditional sense. It is not possible to manually copy or move emails to a Intelligent...

• What is an email alias address and how do I create it?

Alias e-mail addresses are useful, additional e-mail addresses that are associated with your account and that you can use to send, reply to, or forward e-mail. A alias address is created in addition to the already registered main e-mail address and is managed together with it. What can an alias...
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