Customer service
You need technical support? In our FAQ you will find the answers to frequently asked questions.
Questions about our offer? If you have any questions about our offer you can use our Contact form.
Have you forgotten your password or access data? Please use the » Forgot password? Function. You can have a new password sent to your stored alternative e-mail address or mobile phone number.

If you don't have an alternate email address or mobile number on file, see this FAQ article to learn how to regain access to your account..
Support E-Mail: support [@]
Phone: +49 (0)921 / 99 007 110*
(* Costs at the German fixed network rate)
Office hours: Monday to Friday from 9-12:30 hrs and from 13:30-17 hrs
Please address enquiries from authorities: bak [@]
So that we can answer your official request in encrypted form, please send us your public PGP key in advance.
You can download our public OpenPGP key at
Imprint (information according to § 5 TMG)
Founder & Owner: Claus-Peter Beringer
Phone: +49 (0)921 / 99 007 110*
(* Costs at the German fixed network rate)
Fax: +49 (0)921 / 99 007 109
Address: Grubstr. 9b, 95445 Bayreuth (Germany)
Email (no Support): info [@]
pursuant to §27a Value Added Tax Act
Data protection officer: You can reach our data protection officer at