Here you find answers to frequently asked questions. Often this is a convenient way to find answers to your questions. Should your question not be answered, please do not hesitate to contact us.
Change Language - Sprache wechseln
eclipso is available in two languages: English and German.
German is the default language on the domains:
- eclipso.de - Germany
- eclipso.at - Austria
- eclipso.ch - Switzerland
If you want to switch between languages, log out of your account
change the preferred domain and login again.
Forgot my password
Passwords can only be sent to the account stored alternative e-mail addresses or phone numbers!
Just click on Lost password?. Once there, please enter the e-mail address that you have as an "alternative email address" when you registered or deposited mobile phone number. After the "Request Password" check that your new password will be sent to this email address or on your mobile phone. If you have no alternative e-mail address, your phone number. or a so-called trrash-mail address you specified, we're unfortunately not send the password. Please contact us directly via our contact form and we will help you.
How do I contact technical support?
For support questions, please use the ticket system in your account (can be found under Help / FAQ in the logged in area). If you can no longer access your account, please use our contact form. Please describe the problem as detailed as possible and also send us the following information:
- Screenshot or hardcopy
- Your @eclipso e-mail address
- Exact error description with error message
Our support is available: weekdays from 09:00 to 17:00 (9am to 5pm CET).
I can't log in anymore - my browser ist outdated
Use with some older browsers such as Internet Explorer 6,7,8 can lead to problems when calling the login dialogue. It is strongly recommended to perform a browser update.
The functionality is severely limited by the use of a no longer compliant browser. eclipso recommends Mozilla Firefox or a recent version of the Internet Explorer!
Is the mail transmission secured with SSL / TLS?
Our mail servers are equipped with SSL / TLS encryption. In order for the secure transmission works, the remote SSL / TLS must also support.
Session expired, what can i do now?
If you receive the message "session expired", you were due to your inactivity
Security automatically logged out. You can log in again now.
This message occurs repeatedly, check the following browser settings:
- Cookies must be accepted
- JavaScript must be enabled
- Adblock Addons must be disabled
- The browser cache should be regularly deleted, best on exit
The country in wich i live is not listed. What shall i do?
At the moment we're only
admit users from the countries listed in the registration form.
The language is displayed incorrectly. How can I set the right language?
In rare cases it may happen that the language appears mixed. The language changes resulted from the exchange of eu to de. For this we will create a solution in the future.
If the language (English) is false or only partially displayed, please proceed as follows:
1. Please delete the browser history and cookies.
2. Log on again after deleting the browser cache.
Welche Zahlungsweisen akzeptieren Sie?
Wir akzeptieren derzeit folgende Zahlungsmittel:
-
PayPal
- Klarna / Sofort.com (Sofortüberweisung)
- Vorkasse
What is the Secret Key?
As the Secret Key you can have a specific term, a secret word or specify a particular letter / number combination. If you have forgotten your password and you don't have deposited a mobile or cellphone number in your account, you can use the secret key for a new password to request (via support). Your personal secret key must have a minimum length of three characters.
Note: Without your personal secret key sending a password is not possible!
Why do I have to specify an alternative email address when registering?
The specification of the alternatives e-mail address during the registration is necessary so that we can send you your login or your forgotten password, if necessary.
