Two-factor authentication for your eclipso account

Email & Cloud Security

Secure login using two-factor authentication

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How to protect your account from unauthorized access with 2FA


The two-factor authentication (2FA or two-factor authentication) is a secure and proven means to make the user account a bit more secure. Not only the security of the password is decisive, but also the use of state-of-the-art technology, such as two-factor authentication with the aid of an authentication app, which in turn generates one-time passwords. One-time passwords are also known from other areas, such as online banking. Here, one-time passwords are used in the form of electronic TANs.

 
Two-factor authentication
Two-factor authentication
 

How do I activate two-factor authentication?


Setup and use is very simple:


 

Which authentication app do I need?


The choice of the appropriate Authenticator app is up to you. In the Appstores you will find several vendors for your operating system iOS or Android that are suitable for this. We recommend the following authentication apps:


 

How does two-factor authentication work with the authentication app?


To access your account, you must first log in with your username and password (first factor). In the second step, enter the 6-digit code generated by the Authenticator app for your user account (second factor) into the additional authentication field displayed after entering your access data. The authentication code is only valid for 30 seconds.

 

Can I delete the authentication app after I have connected you to my account?


The authentication app you have connected to your user account is always required after enabling two-factor authentication! If you delete the app or lose your smartphone, you also lose access to your user account.

 

How do I get my eclipso account back if I have deleted the Authenticator app or lost my smartphone?


For identification we need the following data and documents:


Please send your request to: support @ eclipso.net.
 
 
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