How to deal with and prevent spam e-mails

Unwanted spam, phishing or advertising mails are annoying and unpleasant. In this article we will show you how you can reduce spam in your mailbox or avoid it altogether with the right measures and thus protect yourself better. The correct handling of spam messages is also important so that your spam filter learns to evaluate incoming e-mails and distinguish between spam and non-spam.

Do you want to simply delete spam mails?

Even if it would be the logical step at first: Do not delete spam mails! If incoming e-mails are deleted or put into the trash folder instead of being rated, this has no influence on the spam filter's ability to learn. Spam is not effectively reduced by this. In the following we have compiled tips on how to best handle spam messages.


How do I handle spam messages in my inbox correctly?

The magic formula is: Rating spam messages correctly, marking them or moving them to the spam folder.
  • If you are using the desktop version, answer our question "Is this e-mail unsolicited advertising (spam)?" correctly by clicking with Yes or No
  • If you are using an e-mail client (e.g. Mozilla Thunderbird, Microsoft Outlook, Apple Mail or similar), spam messages do not have to be deleted, but moved to the Spam folder
  • If you use the eclipso Mail & Cloud App, spam messages must also not be deleted but moved to the folder Spam

Info You may need more than one e-mail inbox until your spam filter works properly. Our spam filters mainly evaluate where the message comes from, but text excerpts and other characteristics are also used for evaluation. The sender's address alone is not a clear criterion for correctly differentiating between spam and non-spam.

So you can avoid spam:


Tip 1 - Use alias addresses:

Create alias addresses. Alias addresses are ideal if you do not want to specify your main e-mail address, e.g. when logging on to a portal, shop, etc. Alias addresses have the decisive advantage that they are managed centrally with the main account and you do not need to create an additional e-mail account.


Tip 2 - Set filter rules:

In the desktop menu Settings - E-Mail | Filters you can assign filters to incoming e-mails and sort them automatically (e.g. block senders etc.)


Tip 3 - Check the detection strategy of the spam filter:

Via the desktop menu Settings - Email | Anti-Spam you can influence the spam filter's detection strategy. The default setting is an average value between Defensive and Aggressive. You can change the detection strategy gradually, but you should observe the new settings for at least 4-6 weeks before making any further changes.

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