We are legally obliged to send you the following revocation instructions, which will inform you about your rights as a consumer.
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the date of registration. In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter, fax or e-mail sent by post). The timely dispatch of the revocation is sufficient to comply with the revocation period. The revocation is to be addressed to:
Owner: Claus-Peter Beringer
for us. Email: withdrawal [at] eclipso.net
Fax: +49 (0)921 / 99 007 109
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you revoke this Agreement, we shall repay to you all payments received from you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement. For the repayment or reversal of financial transactions, we shall use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for such repayment.
If you have requested that the Services be commenced during the withdrawal period, you shall pay us a reasonable amount equal to the proportion of the Services already provided by the time you notify us of the exercise of the right of withdrawal in respect of this Agreement in relation to the total amount of Services provided in the Agreement. If the upgrade to a costly tariff is revoked, the user's account reverts to the eclipso Freemail tariff. Functions and components of the tariff upgrade can no longer be used from the day of the confirmation of the revocation.
Remark to the right of withdrawal
The right of withdrawal expires prematurely if the contract is completely fulfilled by both parties at the express request of the user before the user has exercised his right of withdrawal.
Withdrawal for digital contents
Information on the right of revocation for consumers regarding the delivery of digital content that is not delivered on a physical data carrier (e.g. Acccount upgrades, account recharges via deposit, apps, e-books, software download, online course, file download etc.)
Exclusion or premature expiration of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of digital content which are not prefabricated and for the production of which an individual selection or provision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. The right of revocation shall expire prematurely if we have only begun to execute the contract after you have given your express consent and at the same time confirmed your knowledge that you will lose your right of revocation with the commencement of performance of the contract on our part. We would like to point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.
End of the revocation instruction
Our withdrawal document written in German will always take precedence over those written in other languages. Likewise, should there be any conflict, eclipso will always adhere to the laws and regulations of the Federal Republic of Germany over the laws and regulations of other countries.
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Cancel contract and account
If you no longer need your account, you can cancel your contract and account using the cancellation form or in the Customer Menu > Settings > Account | Administration.