Help

Help

• Can a deleted e-mail address be restored or registered again?

For data protection and security reasons, an e-mail address or alias address remains permanently blocked for further use and registration after it has been deleted. In some cases, however, it may be useful and necessary to reactivate the e-mail address again, e.g. if you still have data in...

• Default settings of your eclipso account

Your eclipso account can be adapted to your personal needs in many ways. In the menu Settings > Account | Preferences you can change the basic settings and adapt your account to your requirements.Here you will find for example the language settings, the basic settings for e-mail usage and...

• Do I incur any costs by registering?

The registration and use is in the tariff eclipso Freemail free of charge. Costs are incurred if you book a chargeable tariff or change to a higher-quality tariff such as eclipso Connect, eclipso Premium or eclipso Business while using a free account.Costs when using our value-added servicesThe...

• How can I cancel or delete my account?

In the tariffs eclipso Connect, eclipso Premium and eclipso Business the booking period ends automatically, there is no automatic renewal. You will receive a reminder e-mail 14 days before the end of the booking period. This enables you to extend your booking in time and to benefit from the...

• How can I change my tariff or upgrade my account?

Upgrading to a higher tariff gives you functions and some added value that are not available in the standard eclipso Freemail tariff are, eg IMAP or more storage space.All paid tariffs are completely ad-free. You can change tariffs at any time. To do this, go to the Settings > Account |...

• How do I change my password?

Changing the password can be useful from time to time and can, for example, protect against password theft. In this article we explain how to change your eclipso password. For security reasons, changing the password is only possible in the desktop version.How to change your password:Open the...

• How do I change the language settings?

Our websites are delivered, depending on the chosen platform, in the corresponding national language. The following languages are currently available for the menu language: German, English, French and Spanish.You can adjust the language settings in the desktop version to your personal...

• How do I recover or reset my password?

You forgot your password? No problem! We offer you the following options to request access data for your account:1. Password request by e-mail:Please use the "Forgot password" function under "Password?" on our site. Please enter your @eclipso email address in the field below. We will send you a...

• How do I renew my subscription?

A year with eclipso Mail & Cloud has passed quickly and it's time to renew your subscription. It is our concern that you remain in control of your finances at all times. That's why we don't automatically extend the term of your booked value-added tariff!In order to be able to continue using...

• My account has been blocked or deleted

Accounts can be blocked or deleted for various reasons. If you receive the message "Account blocked or deleted" when you try to log in, this can have various reasons. In order to be able to use your eclipso account again, you must find out the reason for the message and, if necessary, correct the...

• Session expired. What can i do?

If you get the message "Session expired", you were automatically logged out of the system for your safety. Please log in again.If this message occurs repeatedly, you should check the following browser settings:Cookies must be acceptedJavascript must be activatedAdblockers must be...

• What are credits and what can I use them for?

Credits are our virtual means of payment. With credits, the postoffice, fax and SMS value-added functions are billed on a credit basis. Before you can use our postoffice, fax and SMS services, you must top up your account with credits.Credits cannot be used for tariff changes / account upgrades...

• What happens to my alias addresses if I don't renew my subscription?

Do you use alias addresses in the Connect, Premium or Business tariff, do you not want to renew or the term of your subscription has expired? What are the consequences if I don't renew my subscription?If you do not extend or renew your subscription, your account will automatically be downgraded...

Open a new ticket?
If you have not found a suitable answer, you may also submit your question directly to our support.