How do I recover or reset my password?

You forgot your password? No problem! We offer you the following options to request access data for your account:

1. Password request by e-mail:

Please use the "Forgot password" function under "Password?" on our site. Please enter your @eclipso email address in the field below. We will send you a link with further instructions to your alternative e-mail address stored in your account.

2. Password request via SMS:

If you have stored a mobile phone number, you can also request your new password via SMS.

3. I have neither a mobile phone number nor an alternative e-mail address, what can I do?
If you have not entered a mobile phone number and/or an alternative e-mail address, identification is necessary.

4. I don't know whether or which alternative email address I have stored in my account
If you have currently forgotten whether or which alternative email address you have stored in your account, identification is also necessary .

Please send us the following information:

  • Prename and surnames
  • Date of birth
  • Address
  • Alternative e-mail address or mobile phone number.
  • Copy of a valid, official ID document (identity card or passport - front and back).
  • An alternative email address that we may send with the instructions.

Important: Please send us proof that you have used the account yourself for the above information. This can be e.g. the header of an e-mail with date or other important information which is only known to you.

4. Password request by post or fax:
  • Please send us a valid copy of your ID (identity card or passport) and, if possible, the data you used to register (username, address, first and last name, possibly your mobile phone number)
  • We charge a fee of EUR 5.00 for processing. Please transfer the fee to our bankaccount in advance:

    IBAN: DE76760501010005281480
    BIC: SSKNDE77XXX
    Recipient: eclipso.net
    Sparkasse Nürnberg

    Please enter your e-mail address or customer number as reference.
     
  • After receipt of the processing fee and the letter, we will send you your access data by post.
  • The processing fee is due for any changes to your user data that you want us to change on your behalf.

If a change to the user data is necessary, e.g. due to a change of residence, the user can edit and adapt this themselves in the customer area.

Please send us your request with your @eclipso e-mail address by mail, e-mail or fax to the following address:
eclipso.net
Service Team
Fax: +49 (0)921 / 99 007 109
E-Mail: support [at] eclipso.net
Grubstr. 9b
95445 Bayreuth

Alternatively you can use our ticket system.

Was this article helpful?

Download our app

Our app for iOS and Android contains the most important functions and gives you mobile access to your emails, your contacts and your photos and files.

Now free in the Apple App Store or download it from the Google Play Store.

App Store Google Play
Download our app