Help

Help

• Add alternative e-mail address

Adding an alternate e-mail address to your account is a big step towards a secure eclipso account. Have you lost or simply forgotten the password for your account? In order to reset your password at any time to regain access to your account, you can enter an alternative email address (contact...

• Can I use the eclipso SMTP servers only for sending e-mails?

SMTP servers (Simple Mail Transport Protocol) are used to send outgoing e-mail. Some devices require an SMTP server to send status messages to a specific e-mail address, for example.Other areas of application are, for exampleFax as e-mail message (often found in routers)Alarm messages as...

• Creating an Email Signature

An email signature makes your email more individual. In business, signatures make it easier for the recipient to contact you. E-mail signatures make it easier to compose e-mails, as the e-mail signature can be added automatically or manually at the end of your outgoing e-mails. The e-mail...

• How can I change my e-mail address?

Do you want to change your email address but keep your emails, contacts, appointments and data stored in the cloud? No problem!In some cases, it may be necessary to change the e-mail address or make a name change, for example after a wedding. With an eclipso account you can easily make the...

• How can I get my own mail domain in the eclipso Business tariff?

An own mail domain gives a professional impression and does not only appear serious and trustworthy in a business environment. Moreover, your own e-mail address is always your own business card. In the tariff eclipso Business you can add a own mail domain @name.tld free of charge in addition to...

• How do I create a secure password?

The use of insecure passwords causes immense economic damage every year. Starting with identity theft, theft of company secrets or simply "only" the abuse of personal or personal data. Unfortunately, one of the most insecure but popular passwords is still "123456". Why do I have to use a...

• How to add your phone number to your account

Adding a phone number to your account is a big step towards a secure eclipso account. If you have concerns about adding your mobile phone number, here are a few advantages: Have you lost or simply forgotten the password for your account? To reset your password at any time to regain access to...

• How To Set an Out of Office Message (Autoresponder)

With an out of office note (Autoresponder), e-mail senders are immediately informed that you are not available for a certain period of time. Friends, colleagues, customers or business partners can thus be informed, for example, when they will be available again. Setting up the eclipso...

• Top up your account with credits - How does it work?

In order to use our chargeable value-added services lettermail (Post), fax or SMS, you must top up your account with a credit balance, the credits. Credits are our internal currency and are used for payment. The fees (credits) incurred for the use of our value-added services are deducted from...

• Which payment methods and payment options does eclipso offer?

Payment for our Connect, Premium and Business value-added tariffs as well as topping up your account to use our value-added services (Postmail, Fax, SMS) takes just a few steps and is quick and easy. Currently we offer payment by PayPal, Klarna/Sofort.com or by Wire transfer (prepayment). How...

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