Help

Help

• Format and address letters correctly

To ensure that we can get your letter to its destination quickly and easily, the applicable DIN regulations must be observed when designing the letterhead. We generally use envelopes with address windows (so-called window envelopes). It is therefore necessary to position the recipient's address...

• How can I send letters on eclipso?

Use the eclipso letter and postal services for invoices, contracts, letter correspondence, for customer mailings or simply to tell your family or friends something important.You send us your document or your finished letter online as PDF, you benefit:We print, envelope, frank and send your...

• How do I send a letter?

Send letters online conveniently from your PC. You don't need paper or a printer to create and send letters. You can use your ready-made PDF documents to send letters online, but you can also write letters directly online. You can create a cover sheet for each letter, e.g. to use the recipient...

• My letter was not sent - Error message

If you get an error message when you try to send a letter, there can be several reasons. Please note the format specifications for documents you have created yourself. To illustrate, we have a Demoletter prepared.Letters are sent with so-called windowed envelopes. The recipient address must...

• Registered letter: How do I receive a confirmation of receipt or the trackingnumber?

You have the possibility to track a sent registered letter with the shipment number. The shipment number / tracking ID is always available shortly after the actual shipment. Therefore, please note the status of your letter.Where can I find the shipment number and the tracking link? Call the menu...

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