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The app terminates unexpectedly, stops responding or can no longer be opened

If the eclipso Mail & Cloud app on your Android device no longer responds, does not start or refuses service, this can have various causes.
 

To find out the cause, carry out the following steps:

  • Make sure you have the latest version of the app installed
  • Force quit the app and open the app again
  • Restart the device
  • Empty / delete the device cache
  • Completely delete / uninstall the application, then download and install the app again
  • Reset the device / operating system to the factory settings if necessary (don't forget the backup before!)
 

Error message: An error has occurred

  • Check the Internet connection
  • For a comparison test, deactivate the Wifi connection and open the app when the device has established a mobile phone connection
  • Please check via our status page whether there is a technical problem: status.eclipso.de
  • If the connection to our servers is interrupted, please try again at a later time.


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