How do I recover or reset my password?

You forgot your password? No problem! We offer you the following options to request access data for your account:

1. Password request by e-mail:

Please use the "Forgot password" function under "Password?" on our site. Please enter your @eclipso email address in the field below. We will send you a link with further instructions to your alternative e-mail address stored in your account.

2. Password request via SMS:

If you have stored a mobile phone number, you can also request your new password via SMS.

3. I have neither a mobile phone number nor an alternative e-mail address, what can I do?
If you have not entered a mobile phone number and/or an alternative e-mail address, identification is necessary. Please send us the following information:

  • Prename and surnames
  • Date of birth
  • Address
  • Alternative e-mail address or mobile phone number.
  • Copy of a valid, official ID document (identity card or passport - front and back).
  • An alternative email address that we may send with the instructions.

Important: Please send us proof that you have used the account yourself for the above information. This can be e.g. the header of an e-mail with date or other important information which is only known to you.

Please send us your request with your @eclipso e-mail address by mail, e-mail or fax to the following address:
Service Team
Fax: +49 (0)921 / 99 007 109
E-Mail: support [at]
Grubstr. 9b
95445 Bayreuth

Alternatively you can use our ticket system.


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